Your TKS Store account login and the support / community forum are not connected. If you have an account on the Store you will need to make an account here to login to your HELP CENTER / Community Forum.
If you are able to keep the same email it can help in any order related questions. Also making an account at this time on support is not mandatory.
To learn more about creating a Help Center Account please read this article. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039626171