Refund and Return Policy
The Kratom Syndicate Store is unable to make any alterations to orders after they have been submitted please always double check billing and shipping address before placing the order. If you ever have an issue please contact us right away on the Live Chat Help Desk, Email or Phone number. Our contact info is located in many areas. Bottom of the website, order confirmation, pack slip, product packaging and email are just a few locations you can get a hold of us.
For returns or damaged/missing products we may ask you to provide a photo of the product or packaging or additional information. Our Kratom powder bags will have a TKS QC number on them, bottom or bottom back side as well as a stamp on the pack slip of who packaged the shipment. If you can provide this info when contacting us it is helpful. The TKS QC number is equine just for that bag, we can track exactly when that product was made on the batch record and by whom down to the time and day. If you are able to get these in a photo it makes it simple.
All our products are packaged under video recording, our inventory and shipping areas already have HD cameras setup for security and have found this to be an effective way of checking the shipment timestamp on the order and rolling back the feed to address any mistakes that might have happened during the shipment of the order. We look at returns in two different ways. Please see below.
Quality Control Related Returns:
Our GMP process does not allow anything that leaves our facility to re-enter inventory. All returned products we must destroy opened or not. We do not do any reprocessing of products for customer safety. If the product has been determined by TKS to be an issue related to Quality Control we will request the product be returned for examination and testing if necessary per our written GMP procedures. We may also need additional info for reporting. For QC returns we will send you a prepaid label via email to print or mail depending on what is best for the customer.
NON Quality Control Related Returns:
We always aim to make our customers happy and this is why we always ask newer customers to try a sample pack first before making a larger size purchase if one is available. Kratom is subjective and alot can effect how kratom works. Stress, Food, Time of Day, Active or not, Bio-availability, Kratom is also not for everyone. All our Kratom is lab tested and has active MIT and 7-HO within spec. If it "does not work" the product it self is at spec. We can not control a customer's body and all the variables that effect the absorption of kratom or how a customer responds to it. The original product purchased needs to have 75% of its NET WT. still in the container. We will not refund products that have been used more than that. We will not pay for shipping on NON QC related returns. We must receive prior than 30 calendar days from purchase date to issue replacement or refund. We will only issue a replacement or refund once the product has been received by us within 30 days of purchase date. Please get tracking on any packages sent to us.
A) Replacement product or products within 30 days of purchase date.
B) A full refund of the product price only within the first 30 calendar days of original purchase date.
If a replacement product is not a satisfactory solution then we will refund the customer in the same payment method in which we received for payment of products. We do not refund shipping costs.
Our return mailing address is TKS PO BOX 1297, Hillsboro, OR 97123.
To start a return or refund please login to your account and look at Returns or click here We have a full featured Return program built into your account area.