The Help Center is designed to provide a complete self-service support option. The Help Center contains: a FAQ section along with posts describing how to use the features on the TKS site.
You can search for knowledge base articles or search the community, to ask fellow users questions. If customers can't find an answer, they can submit a support ticket.
Each user has a Help Center profile, so Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions. You can always opt out to not display your info in support account settings.