We do not guarantee same day shipping but we certainly try to ship same day if possible. If you paid for UPS shipping upgrade and fall within the stated time frames for it listed in checkout then that is the exception.
It all depends on how many orders are in front of us. We process them in the order in which they are received and as fast as possible. It normally takes 0-2 business days.
Our business hours are Monday - Friday 9am - 4:30pm. PST. Off on weekends. ( We work internally on Saturdays and have a professional cleaning service clean our cleanroom, but don't ship or process orders on Saturday or Sunday)
If you ordered Friday after 4pm normally then the next time we come in to either send payment requests or process and ship orders is Monday.
We normally see emails asking about a customer order placed on Friday night or Saturday and how come nothing is happening. The above explains why and our business hours are all over the site. We don't work 24/7, everyone at TKS has families and other responsibilities in the evenings and weekends.
Mondays are always extra busy as we have all the orders from Late Friday and over the weekend to process. Normally orders placed Monday do not always go out Monday. Sales and Specials will require extra time to pack and ship do to the volume of orders.
Please remember we are on the west coast so most of the time customers receive shipment emails later in the day. The cutoff here is 4:30pm for mail. So we have until then to get packages in the mail.
We are working very hard to get orders out. You will receive an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number (if available yet). You can view your orders in My Account settings here
PENDING = A NEW ORDER OR WAITING FOR PAYMENT
HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET
PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON
COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE. A TRACKING EMAIL WAS SENT TO YOU. DON'T SEE IT CHECK YOUR SPAM FOLDER OR WHITELIST OUR EMAIL YOU WILL ALSO START GETTING TRACKING UPDATE EMAILS IF OUR EMAIL HASN'T BEEN BLOCKED.
CANCELLED = ORDER WAS CANCELLED FOR NO PAYMENT