Two ways to contact and check support tickets
1) In the STORE ( add to cart products )
2) In the HELP CENTER ( which is what you are on now )
On the store go to "My Account" and look under "My Tickets" you can create and check support tickets. Make sure you are signed in first and go here: https://thekratomsyndicate.com/zendesk/customer/tickets/
Below is for creating a support ticket and checking existing from the HELP CENTER
NEW never contacted support before
If you are a new to the Help Center / Community forum and have never contacted us before and never received a support ticket you will need to sign up and create an account.
If you have contacted support before on the Help Center
-If you have already created a Help Center Account then please just sign in first and submit a ticket.
-If you haven't created a password on Help Center then you can just enter your email and create a password. Click on Sign Up and then reset password.
-If you need to reset your password enter your email and if you have an email in the system then you will get a link sent to your email to reset/create a password.
Few things to know:
The "Store" which is the add products to cart site and the "support/community forum" are not connected.
We value your privacy and take security very seriously. This is why they are not connected. They are separate platforms and databases. So your email and password you use on the store is not automatically setup on the support/community forum.
It is best to just use the same email to help keep things simple. Signing up on the support/community is not mandatory at the time of this writing. It is recommended so you can keep track of your support ticket history and have your profile set when posting. You can also see your support tickets on the store under "My Account then My Tickets"
You can set profile picture, Bio and other personalize content in your account. You can post in the community section of the help center and chat with others.
*If you have received a support ticket via email just reply in the email.