We have just migrated to the new website. Data from the last 5 weeks was not able to be migrated over to the new website. If you are not able to login and it says account unknown then please make a new account. Unfortunately to migrate data from the last 4 years on magento 1 to magento 2 a clone had to be made and then build out the new website on existing customer data. That time period from when the clone was made till we were able to finish the new site was around 5 weeks.
But don't worry we have now add rewards points. You can read more about our new site and features here. https://thekratomsyndicate.com/blog/welcome-to-the-new-website.html
You can also see this article about missing loyalty rewards https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360040328932-Loyalty-Program-missing-from-Jan-to-Feb-10th-2020