General FAQ's
- How do I create an Account on your website?
- I am having problems on the website
- How do I use a Rewards Points, Coupon code or Store credit?
- My coupon code is not working
- My size bag is not showing I normally buy 500g and now only 125g is available.
- checkout just showing a blank screen
cGMP compliance
- Do you lab test your kratom for contaminants?
- Where do I find lab results?
- Posted Lab Results
- Will your kratom come labeled with exact percentages for each batch with the Mitragynine and 7-HO?
- Do you do quality testing for mitraginine and 7-hidroxymitraginine?
- How do I know your products are safe and clean?
Before and After Ordering
- How do I leave a review for your product?
- Why does red bali say $19 for 250g but when i add it to my cart is says $49?
- How to whitelist our TKS emails
- How long after placing my order do you ship?
- The bitcoin invoice expired before I could send
- Zelle or Cash App
Shipping
- I never got tracking number
- Has my order shipped?
- How to track a package? Why is my tracking number not updating?
- I placed an order and my shipping address is not correct what do I do?
- My order shipped a long time ago where is my order? Package not delivered yet.
- Do you guys ship to canada?
Payments
- Altcoins we accept
- Crypto Payments other than Bitcoin
- How do I see how much to pay on the Bitcoin Invoice? How to pay with Lightning?
- I paid by echeck and my order is still on hold and hasn't shipped
- Are you going to send a payment request?
- do you take paypal?